What is the status of my order?
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You can find the status of your order in your email. After you place an order you will receive a confirmation email, this means your order is being processed and on its way to be fulfilled. If you received a shipping confirmation email, this means your order is on its way! You can track the status of your order with your tracking number provided in the email.
Sometimes our system makes a mistake with tracking numbers, so if there’s no updates to your tracking information within 48 hours, please contact us at weborders@lhhco.com so we can sort it out for you.
We’d be happy to help.
How long does it take to fulfill an order?
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Our fulfillment center operates Monday-Thursday, 8 AM- 4 PM. Not including Holidays. Although we strive to ship orders the same day they are placed, It can take 1-3 business days to process and fulfill an order before it ships.
Please note if you have edited your order after it was placed, it may cause a delay in fulfillment.
Can I change or edit my order?
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Changing a shipping address:
If your order has not shipped yet, we can change your shipping address. Please contact weborders@lhhco.com as soon as possible so we can edit the address before the order goes out.
Changing order contents:
If your order has not shipped yet, we can add or remove items from your order. Please contact weborders@lhhco.com as soon as possible so we can edit the contents before the order goes out.
If you choose to remove item(s) from your order, you will be issued a refund for the item(s).
If you choose to add item(s) to your order, you will be issued an invoice for the unpaid items. Please note your order will not ship until your order is paid in full.
Changing a billing address:
Billing addresses are typically only used by banking institutions when reviewing cases of fraudulent purchases. For these security reasons, we cannot edit billing addresses.
Can I cancel my order?
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If your order has not shipped yet, we can cancel your order. Please contact
weborders@lhhco.com as soon as possible so we can cancel your order before it ships.
If your order has shipped, you can return it via our return process.
Where can I manage my subscription?
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Build Your Own Bundle Subscriptions
You can manage your Camellia Subscriptions by navigating to the top right corner of our web page and clicking on the person icon.
From there select "Manage Subscriptions" and follow the prompts.
All other Subscriptions
You can manage all other subscriptions HERE.
If you are still having trouble, please send us a chat or email us at weborders@lhhco.com.
We'd be happy to help!
Where do you ship from?
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Our online order fulfillment center is located in New Orleans, Louisiana.
Please note our fulfillment center is not the same location as where we process our beans.
Where do you ship to?
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Currently we ship only to locations within the United States and not to international locations. Nor do we ship to Canada, Puerto Rico, Guam, or the US Virgin Islands.
Our sales & logistics teams are working on expanding our shipping options to Canada and other US territories in the future.
We recommend having it shipped to friend/family member in the U.S. and then them shipping to you OR ordering from one of our wholesalers or Amazon.
The risk of loss and title for all product ordered online pass to you when the product is delivered to the shipping address.
Please see Shipping Policy for more details about our carriers and holiday deadlines.
Shipping to US Military addresses
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Military mailing addresses in the US have a unique format that must be input in a specific way. If the address is entered incorrectly, then the order might not arrive to the intended recipient.
There are 3 different types of US military address:
- Army/Air Post Office (APO)
- Fleet Post Office (FPO)
- Diplomatic Post Office (DPO)
The recipients name must be entered into the Name field, but their rank is optional.
The PSC and BOX numbers for AP addresses, or the UNIT and BOX numbers for FPO and DPO addresses, must both be in the Address field.
The City field must contain only APO, FPO, or DPO. Don't enter the name of the city.
United States must be selected in the Country/Region field.
Armed Forces Americas, Armed Forces Europe, or Armed Forces Pacific must be selected in the State field. These location might be entered in abbreviated form by your customer as Armed Forces America (AA), Armed Forces Europe (AE), or Armed Forces Pacific (AP).
How long does it take to ship?
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We offer several shipping methods at check out! They range from Ground Advantage to Next Day Air.
Orders over $30 qualify for free Economy shipping, which can take 5-8 business days.
Do you offer local pick up?
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At this time, we do not offer local pick up for online orders.
What payment methods do you accept?
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We accept: American Express, Visa, Mastercard, PayPal, Google Pay, Apple Pay, Meta Payments, Shop Pay, & Venmo as valid forms of payment.
Of course, we also accept Camellia Digital Gift Cards as a valid form of payment.
Are your Beans non-GMO, Gluten Free or Certified Organic?
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All our beans are Non-GMO and Gluten Free, but we are not Certified Organic.
We work with farmers that raise organic certified varieties however, because we package large volume of products the majority of our products are not certified organic. This means that the farmers we work with can use chemicals to control weeds and disease when the plants are growing. The beans grow within a pod during their maturation, so direct contact to any chemicals is minimal. These products are healthy and safe for you to consume.
Our facility does not process any products that contain gluten, wheat, or tree nuts. There are no risks for cross contamination from the mentioned allergens therefore all our beans, peas, and lentils are safe for you to consume.
Do you offer fast shipping?
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We offer several different shipping speeds and options at checkout.
How can I track my order?
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Once your order has shipped, you will receive a shipping confirmation email that contains the postal carrier’s tracking number. This number is how you will track the status of your delivery.
Sometimes our system has technical issues, If you do not see updates to your tracking number please contact weborders@lhhco.com so we can get it sorted for you!
What if I'm not home for delivery?
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We do not personally deliver orders. We cannot give instructions to the delivery driver. If you are not home, typically carrier service drivers will leave your delivery at your front porch, reception area, or mailing room.
Can I leave delivery instructions?
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We do not personally deliver orders. We cannot give instructions to the delivery driver.
What is your return policy?
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You have 30 calendar days to return an item from the date you receive it. To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your returned item, we will notify you that we have received it. We will notify you the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your payment method. You will receive the credit within a certain number of days, depending on your credit card issuer’s policy.
Contact us as
weborders@lhhco.com so we can get the process started for you.
Camellia Brand strives to ensure its valued customers receive the highest quality products when shopping online. As such, Camellia Brand does not honor its 45 day money-back guarantee for sales on Amazon.com, Walmart.com, or other e-commerce platforms without valid proof of purchase from the “Camellia Beans” Seller Storefronts.
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of regular shipping will be deducted from your refund.
What is your exchange policy?
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Currently, we do not offer a traditional “Exchange”. You can choose to start a return with us, and instead of issuing a refund we will ship your desired size or variety or product. Please see our return policy for eligibility. Contact us as
weborders@lhhco.com so we can get the process started for you.
Do you have physical stores?
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You can buy Camellia Brand beans at select grocery and retail locations – find the closest one to you
HERE.
All of our gifts, specialty beans, bulk options, and merchandise products are sold online only at shop.camelliabrand.com.
What if what I want is out of stock?
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We're sorry your favorite products are out of stock! We don't have set days for restocks, but we get new product in every week.
The best way to stay up to date is by following us on social media and subscribing to our email list!
Check back again soon!
What if I want to place a big bulk order, Retail orders, Foodservice orders, or multiple orders at once?
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Have Food Service or Retail inquiries? Shoot us an email at weborders@lhhco.com and we’ll make sure it gets to the right person!
Have multiple orders you’d like to place at once?
Shoot us an email at weborders@lhhco.com and we’ll be happy to arrange it with you.
What do I do if I never received my order?
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If your order has a proof of delivery, we suggest checking with neighbors who may have received it by accident. If you still cannot locate your delivered order, we suggest contacting the local office of the postal service used. In most cases, the package can be retrieved. In rare cases you may need to file a claim with the carrier service.
While we cannot take responsibility for orders after the carrier service receives it, you can contact us at weborders@lhhco.com and we will try our best to help.
What to do if I received a defective or damaged order?
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Oh no! Sometimes our beans and products can be defective or damaged during shipping. We’d be happy to help. Please contact us at
weborders@lhhco.com so we can sort it out for you.
Where do your beans come from?
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All of our 19 varieties of beans and peas are grown in the US. We work with farmers across the US to raise the highest quality crop -
"The Hayward Standard". We clean and package all of our products in our facility located in New Orleans, Louisiana.
Is my information protected?
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Camellia Brand is committed to protecting your privacy, and we understand that you may have concerns about the information you provide to us and how we use and disclose it. You can read
Camellia’s privacy policy here.
What if there’s a problem with my beans?
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While we do clean our beans six times before packaging and work very hard to remove foreign debris during our cleaning processes - this is an agricultural product and sometimes you may come across a rock, bug, mold, or defective beans.
If you come across a rock, bug, mold, or defective bean in your order – please contact us so we can make it right at weborders@lhhco.com.
In your message please provide: Where and When you purchased your beans, how they were stored since purchasing, the expiration date on the packaging, and pictures of the defect.
Why are your prices different online vs. in store?
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Our pricing reflects several factors including the cost of shipping due to the weight of our beans, our commitment to maintaining our small family-owned operation, and our desire to support the retailers who carry our products. Additionally, our online store offers exclusive discounts, unique merchandise, and specialty gifts not available elsewhere. We appreciate your understanding and support!
Can I leave a gift note on a gift I’m shipping to someone else?
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Yes you can! When you navigate to your online shopping cart, there is a text box prompting you to leave a note to your recipient. This note will be left on a packing slip either inside the package or on the outside of the package.
I want to work with Camellia!
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We love connecting with new people who are passionate about food, beans, and New Orleans like we are! Send an email to
weborders@lhhco.com detailing what kind of work you do, and we’ll make sure it gets to the right people!
Where can I contact you?
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You can contact us via:
E-mail us at weborders@lhhco.com
Phone us at (504) 733-8480.
Chat us at the chat box at the bottom of your screen.
We are typically available between 7AM - 4PM CST – Not including Holidays.
What if my question wasn’t answered here?
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You can contact us with your question:
E-mail us at weborders@lhhco.com
Phone us at (504) 733-8480.
Chat us at the chat box at the bottom of your screen.
We are typically available between 7AM - 4PM CST – Not including Holidays.
