Refund policy
Thank you for shopping at Shop.CamelliaBrand.com!
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you receive it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must have the receipt or proof of purchase attached.
Refunds
Once we receive your returned item, we will notify you that we have received it. We will immediately notify you as to the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain number of days, depending on your credit card issuer’s policy.
Camellia Brand strives to ensure its valued customers receive the highest quality products when shopping online. As such, Camellia Brand does not honor its 45 day money-back guarantee for sales on Amazon.com, Walmart.com, or other e-commerce platforms without valid proof of purchase from the “Camellia Beans” Seller Storefronts.
Shipping
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of regular shipping will be deducted from your refund.
Missing Orders
If your order has a proof of delivery, we suggest checking with neighbors who may have received it by accident. If you still cannot locate your delivered order, we suggest contacting the local office of the postal service used. In most cases, the package can be retrieved. In rare cases you may need to file a claim with the carrier service.
While we cannot take responsibility for orders after the carrier service receives it, you can contact us at weborders@lhhco.com and we will try our best to help.
Contact Us
If you have any questions on how to return your item to us, contact our Customer Service Department at 504-733-8480 or at weborders@lhhco.com.
FAQ
Commonly asked questions with answers can be found at our FAQ page here.